FREQUENTLY ASKED QUESTIONS

and our honest answers

 

IF I CANCEL, WILL I GET A REFUND?

A full refund (less the Booking Fee) will be issued if you cancel 30 days or more prior the booking date; 50% refund if 20-29 days prior, 25% refund if 7-19 days prior. No refund if less than 7 days notice is given. The booking fee may be rolled over to a new booking of the same or greater value for any event in the next 90 days if paid by the same payee.

IS THERE A TRAVEL OR MILEAGE FEE?

Free delivery to any location within 30 miles of our Encino location; for anything over 30 miles, a nominal mileage fee will be automatically calculated.

CAN YOU SETUP EARLY SO THE GUESTS DON'T SEE, OR CLOSE IT DOWN ONLY FOR THE MEAL?

1 free hour of scheduled Idle-time is included with any booking of 4 hours or more. We can set up early, or shut down temporarily -all without using up your precious photo booth hours.

WHY ARE YOU MORE EXPENSIVE THAN OTHER COMPANIES?

We are insured, utilize the latest equipment, always bring backup equipment, are trained in photography, our online rating is exemplary, and we are always making improvements.

DO YOU HAVE A BACKUP PLAN IN CASE OF EQUIPMENT MALFUNCTION?


Absolutely. We have redundant equipment for all of our critical electronics and extra paper for the printer. As long as you can provide the electricity, we promise to keep your guests entertained for the duration.

HOW MUCH SPACE DO YOU NEED FOR THE PHOTO BOOTH?


We require a minimum of 6×9 feet, with 8 feet of height clearance. If you're willing to omit the backdrop, we can make it fit almost anywhere.

DO YOU BRING A GENERATOR AND EXTENSION CORDS?


While we always have plenty of extension cords, BUT our insurance requires we setup within 20 feet of "provided power". Sorry, we do not provide our own generator.

ANY OTHER REQUIREMENTS?

Our equipment requires a surface that is hard, dry, and level with no direct sunlight. To setup on grass, dirt, or gravel, client must provide a layer of hard flooring. We also require a straight wall for setting our backdrop against -otherwise it becomes a tip-hazard.

WILL THERE BE AN ATTENDANT THERE THE WHOLE TIME TO MAKE SURE MY GUESTS ARE TAKEN CARE OF?


Yes, of course. We take pride in our customer service. Our Booth Concierge is experienced in photography and can handle any photo booth related need that may arise -crazy kids & tipsy adults don't scare us either. We come professionally dressed ready to show your guests a good time.

HOW LONG DOES IT TAKE TO SET UP THE PHOTO BOOTH?


Set up takes about 1 hour, but we like to arrive even sooner to account for any parking complications or other overlooked details.

CAN I BRING MY OWN PROPS?

Of course -sounds like fun! Our props are always included, so just let us know if we should leave them behind.

WILL YOU TRY TO MATCH THE COLORS IN MY WEDDING? MY WEDDING COLOR IS “MINT GREEN”

We can custom design your photo strips, interface screens, and LED lighting to compliment any color or theme. We would be happy to provide a themed backdrop and props for an additional charge. Body paint is where we draw the line.

WHAT DOES YOUR PHOTO BOOTH LOOK LIKE? IS IT AN OPEN-AIR BOOTH OR ENCLOSED?

We feature an open-air photo booth with a footprint of 6×9-feet. The backdrop stands 8-feet tall by 8-feet wide. The main kiosk is a free standing, lollipop-style design featuring color changing LED panels and a smooth white finish -very sleek.

WHAT KIND OF CAMERA DOES THE BOOTH FEATURE? WHAT PRINTER DO YOU USE?


DSLR camera and dye sublimation printer -same as with every high-end photo booth rental. We take pride in being a part of The Photo Booth Association and it's respective communities, so we choose the best tools to reflect that.

ARE YOU LICENSED AND INSURED?

Yes, and yes. Our service features a $1M liability insurance policy.

HOW LONG HAVE YOU BEEN IN BUSINESS?

Since 2016

I WANT CUSTOM PHOTO STRIPS, CAN YOU SHOW ME WHAT MY OPTIONS ARE?

Choose between classic 2"×6″ photo strips or standard 4"×6″ prints. We design custom photo strips for every event. Show us your invites, themes, and colors, and we'll mock up a custom photo strip unique to your event. You can approve as-is or have us make a round of adjustments. You're in charge.

Even if you're not ready to book, we would be happy to mock up a free custom photo strip. No obligation on your part, just proof we know what we're doing. We love graphic design!

DO YOU OFFER UNLIMITED PHOTOS AT THE EVENT? WHAT IF MY GUESTS WANT EXTRA PRINTS?

2 prints come automatically each session. If you want more for everyone in a big group shot, the Concierge would be happy to print up to 1 per person -all you have to do is ask. Reprints must be requested each session. Extra prints from every session are available at an additional charge -great for scrap-booking!

IS IT POSSIBLE TO PRINT THE PHOTOS IN BLACK & WHITE?

Funny you should ask, we can do all sorts of pre-print processing. Our photo booth works in conjunction with Photoshop to bring you the highest quality looks available. Vintage, Cross Processing, Skin Smoothing, Film Damage, and of course Black & White. Pre-print processing can require extra time waiting for your guests. We should totally talk if this interests you!

I WANT CUSTOM PHOTO STRIPS, CAN YOU SHOW ME WHAT MY OPTIONS ARE?

We design custom photo strips for every event. Show us your invites, themes, and colors, and we'll mock up a custom photo strip unique to your event. You can approve as-is or we can change anything you like within reason. Choose classic 2"×6″ photo strips or standard 4"×6″ prints.